Concept Stadium, a leading creative agency and marketing advisory hub, has successfully renewed its ISO 9001 certification for the 10th year in a row following an intensive audit that reviewed the agency’s procedures, quality management system and service delivery. The renewal, achieved through focused team effort across the business, reaffirms Concept Stadium’s commitment to one of its core values, client-centricity.
Concept Stadium has held ISO 9001 accreditation since 2016. The standard ensures that Concept Stadium’s operations are streamlined, from client acquisition and acceptance, to project briefs, idea generation, conceptualisation, design, execution, billing and follow-up. The audit tested both the robustness of existing systems and the agency’s capacity for continual improvement.
ISO 9001 is an internationally recognised quality standard. It sets voluntary guidelines that give clients confidence that a provider will deliver consistently and transparently at every interaction.
Lorraine Borg, Chief Brand Officer, said: “This renewal is a genuine team achievement. Together with Jonathan Dalli, Founder and CEO of Concept Stadium, and our Senior Management Team, colleagues from across the agency committed to a thorough review of how we work. From strategy to client services to operations, people stepped up to refine systems and reduce inefficiency. The audit challenged us in useful ways, and the improvements we’ve made will further refine delivery and provide a better experience for clients and colleagues alike. We see the certification as the baseline for quality, as the work of improving never stops.”
Jonathan Dalli, Founder and CEO of Concept Stadium, added: “Maintaining this internationally-recognised badge of quality since 2016 is tangible proof of Concept Stadium’s long-term focus on quality and a culture of continuous improvement. This confirms that our approach, combining creative thinking with disciplined processes, works. As we grow, we’ll keep investing in our people and continue refining our systems so we can keep advising and delivering for both local and international clients. What this means for clients is clearer scopes, clear timelines, and a documented commitment to continuous improvement. For partners and prospective clients, the renewed certification underlines Concept Stadium’s promise to deliver reliably and transparently.”
The ISO 9001 certified creative agency offers brand, web, digital and communications solutions across industries, aimed at connecting brands with their audiences and helping them stand out. In addition, Concept Stadium provides marketing and consultancy support to local and international clients through strategic thinking and advisory services.
Concept Stadium is currently growing its team and has various vacancies available. Those interested in applying can view open roles at https://conceptstadium.com/life-at.
