The Concept Stadium became an ISO-certified boutique marketing consultancy company in Malta, after being awarded the ISO 9001:2008 and subsequently the ISO 9001:2008 certification for the provision of brand conceptualisation and management; marketing, business and public perception consultancy services; web and IT development.

The certification was achieved after a thorough 8-month audit in 2016, and renewed in 2017 and 2018; which included the streamlining of all operations, from client acquisition and acceptance, to project briefs, idea generation, conceptualisation, design, execution and billing and other administrative processes.

The ISO certification is not a one-time-gig for the Concept Stadium. The standard comes with a mandatory yearly audit which helps us remain in check andmanifest our commitment to efficiency, which ultimately benefits the most important stakeholder, our client.

ISO 9001 is an internationally-recognised certificate of quality standard with a set of voluntary guidelines that assures the client that a company delivers consistently every time and with every interaction.

The Concept Stadium established a Quality Management System (QMS) which is structured to comply with the conditions established in the International Standard MSA EN ISO 9001:2015 and/or applicable legal requirements.

The Concept Stadium built the QMS on the following management principles:

  • Customer focus
    • Provide services which consistently:
      • Understand current and future customer needs
      • Meet customer requirements (and applicable statutory and regulatory requirements)
      • Strive to exceed customer expectations
  • Leadership
    • Establish the direction of the Concept Stadium
    • Create and maintain the internal environment in which people can become fully involved in achieving the objectives of the Concept Stadium
  • Engagement of People
    • Enable the full involvement of people at all levels for the benefit of the Concept Stadium
  • Process approach
    • Identify the interaction of a system of processes, activities and related resources to achieve the desired outcome
  • Improvement
    • Enable continual improvement
  • Evidence-based Decision Making
    • Take effective decisions based on the analysis of data and information
  • Relationship Management
    • Enhance the ability of all parties to create value by establishing mutually beneficial relationships